Frequently Asked Questions

You can receive a discount for providing us feedback on a product you are familiar with or about yourself and your musical preferences. See our discounts page for more information.

You can apply any existing discount under your account when checking out on the Payments tab.

You can apply any gift card when checking out on the Payments tab.

We have access to many more items than what is currently on our website. An item may not be on our website due to temporary availability, price competitiveness, or lack of product information suitable for displaying on our site. If you would like us to look into an item for you, please contact us!

Items can be backordered due to an error in inventory counts or an issue with the current stock such as defective or mispackaged stock. Simply respond to the email and confirm if you would like your order canceled or if you would like to wait for the replacement stock to come in.

Yes, we can often offer discounts for purchasing multiple items on one order. Please contact us to learn more.

Our website was created and is maintained by a wonderful and talented local company, Platteville Web Solutions

Please do not mail any returns to our corporate address unless instructed. All returns need to be authorized and shipped to the warehouse specified in your return instructions.

If you prefer sending us a letter to emailing or calling us, our address is:

903B Stewart St

Madison, WI 53713

Yes we try to whenever we can. Please click the "Make Offer" button on the item you''d like us to price match.

No, you will only be able to choose to use a discount or an accepted offer, you won't be able to apply a discount to an accepted offer.

Electronic gift card codes are emailed to the email address on any order placed between 11/25/21 and 12/1/21. Emails will be sent within two business days of the order being placed and are valid on a future order.

Unfortunately, we are simply a retailer of these products and our supplier is not taking custom orders at this time. We can only offer the items we currently show as available.

All of the pickguards that we offer are order to made, meaning that the supplier process the order, uses the finish material, cut it, package it and ship it to us before sending to the final consumer. That process takes from one to two weeks before shipping as we order all the orders that come in in a day.

Unfortunately, we do not have a way to cross reference a pickguard to the instrument you might have. If and order is being placed, you can certainly request to put the order on hold. Once it gets in, we will take a picture with the measurements and send it to your direct email address. From that point, you can either decide to proceed or cancel the order.

Any item can be returned within 60 days as long as the item is resellable in the same condition you received it in. We do not necessarily need an RMA number noted, we just need to be able to match the return with your order. If your return address on the shipping label is the same address we shipped to, then that will be fine. If the address may be different, please include your order number or contact information inside the box.

Please ensure product and product packaging are new and do not show signs of use and return to:

Capital Music Gear
2935 S Fish Hatchery Rd #161
Fitchburg, WI 53711

Refunds are processed within 2 business days after receiving your return. We do this to inspect that the item indeed whas returned in the same condition that you received it.

Once you are on a listed item, you will see the option to make an offer. e review all offers as soon as possible through the offers portal online. Please make and review all offer statuses through the website.

You can certainly request to cancel an order with the order number.  Please note, cancellations are not guaranteed as the order may be too far into the process to be able to catch and cancel.  If the order is able to be cancelled, you will see the order cancelled on your account.  If the order is not able to be cancelled, you will receive tracking information when shipped. A shipped order cannot be canceled, you would have to return it for a refund and in this case we can't cover the return shipping fee.